You can find a full list of all your points of contact on the SGPS website for each faculty following this link .This includes the name and contact email address of your graduate program director a well as your graduate program advisor/admin.
General rule of thumb (could be different depending on the circumstances):
- Contact the advisor if you are having issues of an organisational nature
- Contact the program director if your issues are of an academic nature.
- You can also contact SGPS directly if you don’t feel comfortable talking to someone from your faculty.
If in doubt join us on the UOIT grad student slack channel here (your can sign u with your .ca or .net email) and ask away!